EASY RETURNS
EASY RETURNS
Use the link below to notify us of your return. No returns made without going through this return portal will be accepted.
You have 7 days after receipt of your package to send back your return. No delay is accepted. The return can be made for an exchange or a credit note only.
It will be our pleasure to provide great customer service and assist you with the selection of the items, ideal for you.
Exceptions:
For orders having benefited from a coupon or a discount, upon return 1 restocking fee applies for each item:
Qc + On: $14,95 - Other provinces: $17,95 - International : $19,95 (applicable at all times for International returns)
Discounted items (25% and +) can also be exchanged. They can be exchanged for the same style in another color or size, depending on available inventory. Delivery charges apply.
Free shipping does not apply to orders paid with a Credit Note. In preparation for the shipment of your next order, the amount of a shipping label is therefore deducted from the credit note (the system does not allow refusing free shipping according to the payment method, so this is managed manually).
Lingerie: final sale for hygiene reasons.
These products are final sale, and cannot be paid for with credit notes obtained in exchange for clothing.