FREE RETURNS

FREE RETURNS in Canada*

Only Available on Exchanges for Regular Price Orders (no coupons, no discounts).

We cover the return shipping cost for your order when you choose the Instant Exchange option in the Return portal. In this case, you will be asked to settle the shipping fee of the item you wish to receive in exchange during your return request, which will only be confirmed once that amount has been paid. Out of 3 shipping labels to complete an exchange you will pay 1 if you received Free shipping.

When you choose the Credit note option, you will also need to settle the cost of the label for your return. The cost of the label to ship your next order, paid with the credit note, will be deducted when your credit note is sent to you after we’ve processed your return package.*

Instant Exchange allows to exchange the size or colour on the same product.

Or you can place a new exchange order for a different item with us by email.

Shipping labels involved to complete an exchange :

1st Shipment: Your Original Order

2nd Shipment: Your Return

3rd Shipment: Your Exchange

* Please note that the delivery of the item you desire as an exchange always involves a shipping fee.

If you are granted Free return and if your Original delivery was free, you only pay for this 3rd Shipment to receive your exchange item.

Exceptions:

Orders that received any coupons, discounts or exceptions do not benefit from Free return.

For orders having benefited from a coupon or a discount (as well as any exceptions), 1 restocking fee applies for each item upon a return + the Cost of the return label :

Qc + On: $14,95 - Other provinces: $17,95 - International : $19,95 (applicable at all times for International returns)

Discounted items (25% and +) can also be exchanged. They can be exchanged for the same style in another color or size, depending on available inventory. Delivery charges apply.

*Orders paid with a credit note are not eligible for free shipping. Since the system always applies free shipping by default when using a Credit Note, the shipping label cost for your next order will be deducted from the Credit Note balance.